At Generics365 customers’ privacy is accorded high importance and we consider it to be one of our priority areas. We ensure complete protection of customers’ data and maintain the confidentially of it at all stages throughout the buying process. Below are the policies we adopt while we gather, use, maintain and to protect the customers’
a) Generics365 sources information from customers only upon their consent and knowledge. When it comes to disclosing of certain information, we seek permission from customers as specified by the law.
b) We collect information only for certain specific purposes alone. However, customers will be intimated beforehand about the purpose of information collection. We will utilize the sourced customer information only for that specific purpose and will retain it until the objective is achieved.
c) We take the sole rights in maintaining and protecting the information that are shared to us by the customers. We also ensure that our customers’ provide the updated information.
d) We share with our customers the information that we collect from them upon prior request. We also have a provision enabling customers to update or change any relevant information.
e) Customers will be informed prior about the policies that we follow with regards to information collection. We would be glad to address the queries of our customers pertaining to the company’s privacy practices and procedures.
Collection of Personal Information
Generics365 collects only vital information those are necessary to process the order. Below are the following information that we source:
• Personal Information such as name, occupation, employment status, home and cell phone numbers and Email ID.
• Physical Information such as date of birth, sex, height, weight, age, etc.
• Information specific to customers’ physician such as name and contact information
• Customers’ and as well as their family’s medical history such as nature of medical complication, type of medication recommended and details existing medications and so on.
• Payment information such as details of credit card and banking details.
We leave it to the customers’ prerogative, the choice of sharing information with us. The recommendations we provide to the customer solely depends on the information shared by them. At instances of insufficient information we wouldn’t be able offer adequate recommendations. We have a complete repository of the customers’ information and keep it updated.
Use of personal information
We collect personal information from our customers with an objective to serve them better and faster and to effectively offer their preferred services.
Customers’ consent is sought before using any of their personal information. In fact, we use it only for the purposes that we disclose it to them.
Policies regarding Sharing of Information
We share the customers’ information to an external source only in the following circumstances:
To get a prescription: We share it with our affiliate or with a licensed pharmacy so as to get the required prescription.
Special offers and discounts: Through our information repository we identify the customers’ needs and provide them special discounts and offers.
Change of ownership: At instances of ownership change, EXL Pharmacy will give the purchaser the right to access customers’ personal information.
Legal procedures: When legal dispute of any sort arises we will be in a position to disclose certain personal information as part of legal obligation.
Specialized services: Sometimes we may seek the assistance of an outside agency to offer some specialized services on our behalf. At those circumstances, the external agency will handhold of some customers’ personal information.
Generics365 adheres to strict security practices thus ensuring customers’ personal information against inappropriate use, disclosure or alteration. We deploy some latest technological tools to thwart any data theft on customers’ personal information. The personal information of the customer is preserved in secret paper files and entry is restricted totally. We sign confidentiality agreements with our employees at the time of joining. They are liable to be dismissed if at all they venture into the confidentiality zone without proper authorization.
Maintaining Updated Information
Customers are provided with the option to modify their information as and when they required, and we will be in a position to fix any clerical errors that is caused from our side. Customers’ can intimate about any incorrect information and we in turn will update the changes at their behest. Once the change is done, we will intimate the message to concerned parties.